Client Service Agent

  • Full Time

Website SP Plus Corporation

Parking Services Industry Leader

Overview
SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

The Client Service Agent is responsible for supporting location management and systems users of the AeroParker Reservations System and Frequent Parker Program.

Responsibilities
Oversee the AeroParker Reservation Systems and Frequent Parker Program
Organize and maintain system reports generated by these systems
Provide exemplary customer service via phone calls and emails
Thoroughly investigate refund requests and issue refunds as necessary
Assist other departments with special projects including monthly reporting of reservation and FPP revenue

Qualifications
Exceptional customer service skills including managing difficult customer complaints.
Ability to resolve issues by following up with other departments
Highly effective verbal communication skills
Ability to empathize with all customers
At least 3 years of customer service experience
Experience with accounting and higher level administrative functions
Ability to understand various forms of reservations applications
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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